The therapist, Claudia Carlet, has the right to amend or withdraw these terms and conditions without prior notice.
 
When booking a session you are automatically adhering to the following T&C:


  • A 24- hour cancellation notice is required prior to the appointment. This gives the therapist enough time to offer your appointment to another client. Less than 48- hour notice may result in the session fee not be refundable except for emergency reasons. Final decision on a fee being refundable will be at the therapist discretion. This also applies to session packages.
  • Cancellations of appointments must be done by phone call. Cancellations by text, emails or via social medias will not be accepted
  • Appointments are run back to back, if you arrive late or phone late for your appointment, the time may be deducted from your appointment and you will still be charged the full fee
  • Payment in advance is required as payments cannot be taken on the day of the session. Sessions can be paid for via online bank transfer or Paypal.
  • A session slot is not secured until payment for the session is received.
  • Session packages are non-refundable, but can be transferred to a family member or friend.
  • In the unlikely event of us having to cancel the session, we will refund the entire session fee.
  • Sessions are intended to be complementary and not as a replacement of conventional treatment.
  • Results vary from person to person and cannot be guaranteed.


​Privacy Policy
All Consultation Forms are kept safe and are strictly confidential. The personal information we collect is for your safety and in adherence to our Insurance Policy.


Medical conditions
It is the client responsibility to inform the therapist of any changes in their medical conditions prior to the session. Failure to do so may result in the session being cancelled.